VectorViewer
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Privacy policy

What we collect, why we collect it, and what we never do with it.

Last updated October 28, 2026

The short version

  • Visiting the siteWe collect what you send us and basic technical data, and use it to reply and run the site.
  • Your cloudMost customers run the suite in their own cloud account. We don’t host or routinely access that data.
  • Our cloudFor hosted customers, we process data only on their instructions.
  • NeverWe don’t sell personal information, and we don’t train AI models on customer content.

1. Summary

This Privacy Policy explains how VectorViewer, LLC (“VectorViewer”, “we”, “us”) handles personal information collected through vectorviewer.com (the “Site”), and how we handle information in our products on behalf of our customers.

  • Website visitors. We collect the contact details you give us and basic technical data, and use them to respond to you and run the Site.
  • Enterprise customers. Our software is usually licensed and installed in the customer’s own cloud account. Customer data stays in that environment. We don’t host, store or routinely access it.
  • Hosted (SaaS) customers. A limited number of smaller customers are hosted in our environment. We process their data only on their behalf, under their agreement with us.
  • We don’t sell personal information.

2. Information we collect through the Site

Information you give us

  • When you use the Contact Us form or reach out to us directly: your name, email address, phone number, company and the content of your message.
  • When you book a demo: the details you enter, which are collected by our scheduling provider, Calendly (see section 5).

Information collected automatically

  • Technical data such as IP address, browser and device type, pages visited, referring page and timestamps.
  • Cookie and analytics data, as described in section 6.

3. How we use Site information

We use the information we collect through the Site to:

  • respond to your enquiries and provide demos, quotes and support;
  • operate, secure and improve the Site and our products;
  • understand how the Site is used, through aggregated or analytics data;
  • send you information you’ve asked for. We don’t send marketing email to people who have opted out;
  • meet our legal obligations and protect the rights of VectorViewer, our customers and the Site.

4. Customer data in the VectorViewer products

“Customer data” means the documents, form entries, contracts, signatures and other content uploaded to or created in our products (VectorViewer, VectorForms, VectorGen, VectorCLM, VectorSign and VectorFlow). The customer controls its customer data, and its agreement with us governs how that data is handled. This Policy doesn’t change those agreements.

Private cloud and on-premise deployments

  • Most enterprise customers install and run our software in their own cloud account or data center.
  • The customer chooses the region and controls access, retention and security policies.
  • We don’t collect, host or process this data. We see it only if the customer shares specific material with us, for example to troubleshoot an issue. We use shared material only for that purpose and delete it when it’s no longer needed.

Hosted (SaaS) deployments

  • We act as the customer’s processor (service provider).
  • We process customer data only to provide, secure and support the service, as the customer instructs.
  • We don’t sell customer data or use it for advertising.
  • Access controls keep each customer’s data separate, and staff access is limited to what’s needed to run and support the service.

AI Assistant

  • The AI Assistant is an optional feature in the viewer and in the forms designer. In the viewer it answers questions about the open document and suggests annotations. In the forms designer it writes, explains and fixes scripts for form fields from a plain-English request. It acts only on that document or form and the user’s request. In the forms designer it receives the request and the form’s field names, types and current script, not the data people enter in the form.
  • AI requests are processed through Amazon Bedrock, a service of Amazon Web Services. In private cloud deployments, requests go to Amazon Bedrock in the customer’s own AWS account.
  • We don’t use customer content to train AI models.
  • AI responses can be inaccurate, so users should check them against the document.

Requests about customer data

If you’re an end user of one of our customers, please contact that customer to access, correct or delete your data. If you contact us instead, we’ll forward your request to the right customer.

5. How we share information

We don’t sell personal information. We share Site information only with:

  • Service providers who help us run the Site and our business: website hosting and content delivery, Google Analytics, email, Calendly for demo bookings, and YouTube for our product video, which loads only after you click play. They may use the information only to provide services to us.
  • Amazon Web Services, for cloud infrastructure in hosted deployments and for AI Assistant requests through Amazon Bedrock in those deployments. In private cloud deployments these requests are handled in the customer’s own AWS account and we aren’t involved.
  • Professional advisers, such as lawyers, accountants and insurers, where needed.
  • Authorities and other parties, where the law requires it or to protect rights and safety.
  • Successors, in a merger, acquisition or sale of assets, under terms no less protective than this Policy.

Hosted customers can ask us for a current list of subprocessors.

6. Cookies and analytics

Google Analytics 4

With your consent, we use Google Analytics 4 to understand how visitors use the Site, such as which pages are viewed and where visitors arrive from. It sets cookies, including ones beginning with “_ga”, and collects the pages you view, an approximate location derived from your IP address, your browser and device type, and the referring source. Google Analytics 4 doesn’t log or store full IP addresses. We don’t use this data for advertising.

Your choice

Google Analytics doesn’t load, and sets no cookies, until you click Accept on the cookie banner. You can change your choice at any time through Cookie Settings in the footer. You can also use the Google Analytics opt-out browser add-on, or block or delete cookies in your browser settings. Some parts of the Site may not work if all cookies are blocked.

Embedded services

Our product video uses YouTube’s privacy-enhanced mode and loads only after you click play. When you open Calendly’s booking page, Calendly’s own policies apply. You can read how Google uses data from sites that use its services at policies.google.com/technologies/partner-sites.

7. Data retention

  • Enquiries and contact details: kept as long as we need to respond, and for a reasonable period afterwards for our business records, then deleted or anonymized.
  • Site logs and analytics: kept for a limited period, as needed for security and analysis.
  • Private cloud customer data: retained by the customer in its own environment.
  • Hosted customer data: retained as set out in the customer’s agreement, and deleted within a reasonable period after the agreement ends unless the law requires us to keep it.

8. Security

We use administrative, technical and organizational safeguards to protect information, including access controls, encryption of data in transit, and limiting access to people who need it. No system is perfectly secure.

We don’t currently hold a third-party certification such as SOC 2. Customers are welcome to ask about our security practices using the contact details in section 13. Private cloud deployments also benefit from the customer’s own security controls.

If a breach affects customer data, we’ll notify affected customers as required by law and by the customer’s agreement.

9. Your privacy rights

Depending on where you live, you may have rights under U.S. state laws, including the New Jersey Data Privacy Act and the California Consumer Privacy Act, and under the EU and UK GDPR. These can include the right to:

  • know what personal information we hold about you and get a copy;
  • correct or delete it;
  • object to or restrict certain uses, and opt out of targeted advertising, sale or sharing. We don’t sell or share personal information;
  • withdraw consent where we rely on it;
  • not be treated unfairly for exercising these rights.

How to make a request

Email privacy@vectorviewer.com or use our Contact Us page. We may need to verify your identity. We generally respond within 30 to 45 days. If we decline your request, you can appeal by replying to our response, and you can also contact your local data protection authority.

10. Where information is processed

VectorViewer, LLC is based in the United States. Site information may be processed in the U.S. and in other countries where our service providers operate.

When we transfer personal information from the EU, UK or Switzerland, we rely on safeguards such as standard contractual clauses. Private cloud customer data stays in the region the customer chooses.

11. Children’s privacy

The Site and our products are for business use and aren’t directed to children under 16. We don’t knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we’ll delete it.

12. Changes to this Policy

We may update this Policy from time to time. We’ll post the updated version on this page with a new “Last updated” date, and give additional notice of material changes where the law requires it.

13. Contact us

Questions about this page?

VectorViewer, LLC
532 Old Marlton Pike W, #520
Marlton, NJ 08053
privacy@vectorviewer.com · Contact us