Frequently Asked Questions

Account Related

No, VectorViewer operates as a SaaS business and your commitment can be as short as a Month.

VectorViewer offers a 3 month Money back guarantee on all our services, no questions asked.

No worries, VectorViewer will charge only for the extra bandwidth you used in that particular month. Our billing is very transparent and we wont charge anything extra on the services that you have not used.

No, unfortunately we dont take online payments at this point of time. But our sales representatives will be more than happy to take down your details, accept payments and set you up in our system.

While we hate to loose any customers, we will make your experience effortless and cancel your account without any hassles. Just call us or chat with our online sales persons.


When you upload an image to VectorViewer Cloud using the IMAGE UPLOAD API, you would have received an unique Image Id. You need to persist this image Id somewhere in your application (typically a database) for all future references.To open the document, you need to first connect to VectorViewer using VIEWER CONNECT API which would return you a unqiue VID that is valid for the timeout you specificed while making the call to the API. Once you have the VID, you can open the document in any browser or iframe or modal using the URL format

No, you can create as many tenants as you wish. Just go to the Tenants page in the Client Dashboard and click on Add New Tenant. That's it!

No, you can create as many environments as you wish under a particular tenant. Just go to the Tenants page in the Client Dashboard and click on Add New Environment under a Tenant. That's it!

All the confidential data stored VectorViewer is saved in a hashed format with the highest level cryptology applied. So you can trust us on this matter.

Yes, We allow clients to use their own cloud storage and at this point we just support AWS S3 as the storage device. Clients need to create a new AWS Account and create a IAM User for VectorViewer with permission to read and write into S3. The same IAM credentials need to be entered while creating a Tenant or Environment under that tenant. The Private Cloud added will be used to store documents only under that specific Tenant or Environment.

Yes, we have couple of ways to do that. If you think a end user in your system should not have any permission to add/edit/delete any type of annotations then pass the readOnly param as "true" to the VIEWER CONNECT API and the VID you recieve back from VectorViewer will have permissions to only view the document. Redaction is a special type of Annotation that needs special permission to add/edit and view the underlying text. To enable Redaction on a Viewer Session, you need to pass admin parameter as "true" to the VIEWER CONNECT API.

Team VectorViewer will be glad to assist all our clients in coming onboard. For a nominal fee, we are open to offer our technical services that will help in uploading all of your legacy documents/images to CLOUD. In addition we can also get any annotations added on those images to our Cloud if Client wants to. We would need some time to do the analysis and come up with a plan to convert the legacy annotations to Cloud Annotations.

No, VectorViewer will never touch the original image/document uploaded to the Cloud. All the edits on the document happens on top of the original image as a separate layer. This will ensure that the original image can be retrieved from the CLOUD anyday that the Client wishes to.

VectorViewer uses AWS S3 for storing documents/images and annotations associated. S3 comes with a solid durability/reliability and availability feature. In addition to that VectorViewer also adds an additional backup layer to it to ensure that no documents are lost at any point of time.

No one from VectorViewer team has access to the VectorViewer Cloud where the documents and images are stored. The only way to retrieve those images is through the HTML Viewer. The objects can be accessed directly only with certain special permissions that is turned off by default to all internal and external users. We would need a written permission request from our clients for us to go and turn on this special permission and access those documents and images for you.